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What Should You Do If Your Blockchain Wallet Doesn't Work?

Problems with blockchain wallets and their solutions

Due to the advent of new cryptocurrencies, the use of blockchain wallets is growing in popularity. Unfortunately, as technology advances, bitcoin users are confronted with a variety of blockchain wallet issues. What should you do if your blockchain wallet isn't functioning properly? The most common issues, solutions, and step-by-step guidelines for backing up your blockchain wallet may be found here.

The advancement of blockchain technology has considerably enhanced cryptocurrency movement in recent years. Bitcoin was the first cryptocurrency to arrive in 2009, but there are now a plethora other currencies to select from. Bitcoin, Ether, Ripple (XRP), Bitcoin Cash, Litecoin, Tether, and other cryptocurrencies are among the most popular.

As a result, there is a demand for secure and dependable bitcoin storage. It's crucial to remember, however, that cryptocurrency security is mostly dependent on user responsibility. Surprised? It is critical to combine knowledge about digital security and cash storage in order to keep your funds safe. Cryptocurrency transactions are final and cannot be reversed. As a result, you should always keep protected access to public and private keys to avoid becoming a victim of hacker assaults.

The Different Types of Blockchain Wallets

A wide selection of blockchain wallets are available to meet the demands of all users. Before you go any further, make sure you understand everything there is to know about blockchain wallets and their various forms.

To put it another way, a blockchain wallet is simply the user's public address plus a private key. The form of storage is the single element that distinguishes wallets from one another. As a result, the following major wallet types can be highlighted:

  • Desktop wallets are available for download and installation on your PC. They're convenient to use on your phone or tablet, and they're safer than internet wallets.

  • Mobile wallets: cell phone apps are really useful. All you have to do now is download the app and create an account.

  • Online wallets: You can use any browser to access your online wallet. These are also simple to put up and frequently come at no cost.

  • Hardware wallets are wallets that look like a pen drive. They're universal and simple to transport.

  • Paper wallets are paper documents that contain both public and private keys inscribed on them.

They all have their strong and weak points.


Taking into account the advantages and disadvantages described above, a combination of wallet characteristics is one of the best options. You should get the most out of each blockchain wallet when using cryptocurrencies in your daily life.

You could, for example, retain your key assets in a paper wallet and store it in a safe. This is a long-term investment with a solid backup plan in place. Gemini is one of the bitcoin exchanges that supports paper wallets. Users benefit from increased security, liquidity, and trust. Gemini is a licenced cryptocurrency asset exchange. It enables the secure purchase, sale, and storage of all forms of assets in accordance with legislation.

Hardware wallets are ideal for storing roughly 20% of your total assets. This will allow you to carry some money around with you and use it to buy tangible items. You can easily reach it in the event of an emergency.

Consider putting your assets in a mobile or online wallet when it comes to monthly budgets. An online wallet is safer because there is no risk of unintentional application deletion. You may manage it from the comfort of your own home using your preferred browser. A mobile wallet appears to be more handy because you can keep it with you at all times. In either case, the decision is yours!

Aside from the advantages and disadvantages of ease of use, there are also a number of safety concerns. It is critical to explore blockchain wallet issues and solutions in order to eradicate them and maintain maximum security.

Major Issues with Blockchain Wallets

It's been more than a decade since cryptocurrencies first gained popularity. Crypto enthusiasts and consumers have been experimenting with various methods of storing their money in various wallets.

Despite this, we haven't seen widespread crypto adoption due to a slew of issues with blockchain wallets. The reason for this is that they necessitate a good understanding of digital security aspects. Furthermore, it appears that using crypto for modest payments and everyday retail transactions is impractical.

In 2017, a JP Morgan survey polled 1,500 U.S. customers as well as 800 merchants and sellers across a variety of industries. The purpose of the poll was to learn about their plans to use various payment systems in the near future.

Only 16% of clients in the United States could use a digital wallet to complete a transaction in 2017. The poor adoption rate was found to be primarily due to security concerns. This method of payment was accepted by about 36% of retailers.

The graph below shows that five years from now, merchants are more interested in using digital wallets than consumers:

Despite this, the number of people using blockchain wallets has increased dramatically since 2009, with over 25 million users as of June 2018.

Despite the fact that the number of users has steadily increased, blockchain wallets have yet to achieve widespread usage.

Let's look at the four primary difficulties that are impeding this:

1. Lack of Safety

Despite the fact that security is the top priority when creating a digital wallet, the amount of protection varies from one to the next. The fact that crypto exchanges can be hacked is the biggest annoyance. Furthermore, because there is no wallet password attached to the users' accounts, it is incredibly simple to withdraw their funds. This is due to the fact that user addresses are stored in a single file. It appears to be a perfect target for hackers because it has a number of unique addresses linked to the user's account.

Solution: Thoroughly research all wallets and their features before making a decision. Don't keep the majority of your money in untrustworthy wallets. As previously stated, online wallets are fantastic and handy to use, but hackers are constantly attempting to gain access to them. As a result, select the most secure options. Consider using paper wallets as a substitute. Here's a rundown of the top secure wallets in each category:

  • Bitcoin Core and Armory are two desktop wallets.

  • Mycelium and Wirex are two mobile wallets.

  • and BitGo are two online wallets.

  • Ledger, Keepkey, and Trezor are examples of hardware wallets.

  • BitcoinPaperWallet and BitAddress are two examples of paper wallets.

Another suggestion is to store your items in cold storage. It keeps user information on a different server. Cold wallets are slower, but they increase security significantly. Even if an operating system is hacked, the attackers will not be able to access the data of the user. Hot-storage wallets should not be used (with personal data stored directly on the server). The majority of online wallets currently employ cold storage. Make sure to double-check this while selecting a wallet.

2. The Consequences of Ignoring Non-Cash Assets

Wallets are commonly used to store and handle cryptocurrencies, with Bitcoin and Ether appearing to be the most popular. The issue is that digital wallets cannot contain non-cash assets such as IDs, personal data, or even smart contracts. Furthermore, they cannot be used when dealing with firms that do not yet accept cryptocurrencies.

Let's see what the future has in store. It's apparent that wallets will continue to evolve in order to give more features. Currently, you may spend your crypto currencies directly from your credit card (in certain cases). If you don't have any cryptocurrency, a blockchain wallet is probably not for you right now.

3. Volatility in Cryptocurrencies

Cryptocurrency's nature is extremely volatile. Using Bitcoin as an example, it is clear that its value swings often. It increased by about 8% between January and November 2013, before plummeting to half its previous worth. This is one of the reasons why cryptocurrency is frequently utilised for speculation rather than long-term investment. Nonetheless, many cryptocurrencies are rather steady, and their value is determined by demand. In terms of investment, this is advantageous. The issue of mass acceptance is still present. This is due to the fact that crypto isn't widely used as a traditional payment method.

Solution: To reduce price volatility, the token should be built on a solid economic foundation, with a clear economic justification for its existence. Furthermore, it must be backed up by real utility or consensus value. A robust token is well-designed if it offers not only crypto liquidity, but also digitised asset value, long-term flexibility, and advantageous exchange choices.

In general, blockchain wallets have the potential to replace the current financial system, albeit we must emphasise that this will not be an easy transition. Users should enhance their level of confidence and awareness of the programmable economy in order to spread the use of blockchain wallets.

Use Cases for Common Issues and Solutions

Unfortunately, things do not always go as to plan. Applications can fail, have issues with dependability, or fail to perform particular duties. Let's look at some of the most prevalent problems with blockchain wallets and how to solve them.

How to Recover Your Bitcoin Blockchain Wallet If You Have a Bitcoin Wallet Problem

Reliability is one of the issues that Bitcoin mobile wallets encounter. Users sometimes have trouble logging in and using their applications. Furthermore, their balance may appear to be zero by mistake, which can be very worrisome if your account contains cryptocurrency.

Another concern is the slowness with which transactions are processed. Some users complain that completing a routine transaction takes them several days. Furthermore, they do not obtain confirmation, which is a drawback in terms of trustworthiness.

The Blockchain wallet is password-protected, and you are the only one who can access it. As a result, it's critical to remember your password in order to have access to and manage your funds.

If you're having trouble with your balance, try logging in through the website first to see if everything is in order. If no further issues arise, simply reload your programme and check for any available improvements.

Consider the following three options for recovering your blockchain wallet and regaining access:

Option to Remind

If you forget your wallet ID, you can use the remind function (a personal, unique, assigned identifier). To log in, your ID must be coupled with your password. Make certain to use a valid email address. After that, you can ask for your wallet ID (in case you have forgotten it). It will be sent to you by email:

Option to Recover Funds

Forgetting your password and needing to recover your funds is one of the most prevalent problems.

How can I get my blockchain wallet back? Go to the Security Center and then to the Backup Funds section when creating a wallet. Please keep in mind that your money will be transferred to a new wallet. You will also receive a new Wallet ID from the system. This feature works the same for all types of wallets in general.

Because the phrase you're using can give anyone access to your money, make sure you keep it secure and off the internet. Because anyone with your recovery phrase can simply remove your funds, security is a top priority.

Press "Print Recovery Sheet" and download the PDF document to memorise and save your phrase. Make a note of the phrase, but be sure to repeat it in the same order. After that, press the "Backup Funds" button. The words will appear in a four-word cluster. Make a note of them as well, paying close attention to spelling and case. When you're finished, click the "Finish & Verify" button. After that, you must choose four words from the phrase and arrange them in a random order. Your security score will improve after verification, and your wallet will be backed up. Finally, double-check the technique.

How to Double-Check Your Phrase

There are multiple steps to the process that happen at the same time:

Note that the featured process isn't compatible with balances from Imported Addresses. It's best to use the Transfer All function if you're storing spendable cash in imported addresses. This step will transfer funds from your imported Addresses to your blockchain wallet's created Addresses.

2FA Option Reset

Choose to receive the codes by instant message if you lose your 2FA (Two-Factor Authentication) device (SMS). 2FA adds an extra degree of security to your account. It's also available through Google Authenticator and Yubikey. It's critical to keep your 2FA access up to current.

If you meet the following criteria, you can request a 2FA:

  • if you misplace your device

  • You can't access your verified e-mail because the gadget has broken

  • stopped working

  • you're having delivery or delay issues.

Finally, if you're having trouble using your blockchain wallet because of transaction speed or trade concerns, the best course of action is to contactBlockchain Support for help. The following are the request options:

  • Login and security difficulties (lost IDs, passwords, 2FA issues, compromised wallets)

  • issues with buying, selling, or swapping (problems of trading and exchanging cryptocurrency within the wallet)

  • concerns involving products (sending, receiving, or setting issues)

  • statistics and feedback from the company (you can request more information on careers or advertising, or leave your comments and complaints)

  • API problems (blockchain and API key support)

Problems with the Browser

If you're having trouble with your browser, force a complete site refresh. You can utilise the CTRL + F5 combination at the same time. After that, you'll need to delete your browser's temporary hash as well as cookies. This will verify that you are using the most recent version of the website.

Fix DNS Errors

With (*.com), DNS (Domain Name System) identifies the website IP address. You can use it to quickly recall information. It's similar to a phonebook on the internet. A service like this is usually provided by your Internet service provider. To do so, delete your local DNS cache, which will start and load your ISP's most recent cache.

If you're using Windows, go to "Start," then "Command Prompt," and type "ipconfig /flushdns."

Go to these instructions for further information about operating systems:

  • Windows

  • Mac OS X

  • Linux

Consider using alternate DNS services such as the following if you can readily access a webpage from any source other than your personal computer:

  • Google Public DNS

  • OpenDNS

How to Use, Mycelium, and Jaxx to Import Bitcoin Cash

We'll walk you through the processes to get your money back from these wallets in the following guide:


  • Other BIP44 wallets compatible with

  • Mycelium

  • Jaxx

Step 1: Open your wallet in your desktop browser to see its features. Select "Tools" from the "Settings" menu. Select "Import External Wallet" from the drop-down menu.

Step 2: Select “BIP44 Compatible Wallet” from the drop-down menu:

Step 3: Enter the recovery phrase for the wallet from which you want to transfer money.

Above, we discussed the phrase "recovery." It's a twelve-word phrase you've written down in your PDF document if you're working with If you don't recall it, go return to your existing wallet's recover funds option and follow the backup steps.

Step 4: Select "Next." The machine will look for a positive balance in your wallet.

You're done after hitting the "Send" button.

How can I erase my blockchain wallet, for example, is a commonly requested issue. And the answer is a resounding no. You have the option of forgetting your private key or deactivating your wallet (if this feature is supported by your service provider). Your wallet address, on the other hand, will remain on the blockchain (in some block) indefinitely. This is a fundamental aspect of the blockchain.


We've gone over the most important steps in recovering a blockchain wallet. Keep in mind that safety is your top priority. Make careful to investigate your alternatives and find the greatest match before dealing with any wallet. Don't keep all of your money in one wallet, and opt for cold storage wherever possible. Passwords, recovery phrases, and private keys should all be kept safe. Don't give them out to anyone, and don't keep them on the internet. You can utilise our instructions on how to backup your wallet if any problems arise. If your issue is more complicated, contact your wallet's customer service.

Do you have any other inquiries? Contact the Cryptoauxiliary team for assistance.

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